Faq Manager

Delivery

An option of either Express Courier or Registered Post is available for international delivery and delivery cost is varied according to the weight of your purchase.

You can check shipping cost with shipping cost calculator.

1. Add your products to the shopping cart and go to shopping cart.

2. Change the quantities if required and click on ‘Calculate Shipping Cost’.

3. Select the destination country from the drop down menu and then click on the ‘Get Quotes’ button.

4. The postage cost calculatation will pop up to show the delivery cost options.

Ashop uses New Zealand Post for fast and safe delivery and can dispatch orders to most countries in the world as soon as orders are confirmed. Ashop does not take any responsibility for delivery to an incorrect address. Before you order, please check your delivery address carefully.

International Destinations                                  
 
Registered Delivery: 4-10 working days (Non Tracking Service) – sent by New Zealand Post- International Air
 
Express Courier: 2- to 6 working days (Tracking Service) - sent by New Zealand Post - International Economy Courier
 

Customs Regulations

Some products may not be allowed or restricted in some countries and customers are responsible to ensure that any goods which you order are not prohibited or restricted within your country. Any import duties or taxes which are levied by the authorities in your country are at your cost and Ashop does not take responsibility for delays caused by customs in your country.

Ashop does not accept any liability for missing, damage, delayed or detained parcels by your countries customs office. Ashop is not responsible for any import duty or tax on your order and does not provide any refunds if your parcels are detained or confiscated at your countries customs. 

If parcels are detained or confiscated at US customs, Ashop or New Zealand International Courier have no control over US Customs and it is not possible for us or NZ International Courier to contact US customs unless US Customs sends a message to a recipient that their parcel is being held for duty fees or etc. Customers are responsible for contacting US customs to receive the parcel.

If your items arrive damaged or lost, please notify us as soon as possible and we will contact you immediately for the process of claim. Please keep any packaging and damaged items as they are received for the claim.

 

Our daily cut-off time is usually 12AM Monday to Friday(New Zealand Time). If we receive orders before cut-off time, we dispatch the orders on the same day. Any orders after cut-off time will be shipped on the next working day. 

If producats are out of stock, we will inform you as soon as possible. In this case, we need to place an order to the supplier so we need additional 2-3 working days to dispatch the parcel.
 
Only parcels sent with express courier service can be tracked. After parcel is sent, tracking number will be sent to you and you can track your parcel in the following link to track its location: http://www.nzpost.co.nz/tools/tracking . 
 
Standard delivery cannot be tracked online, and takes around 10 working days for delivery. If you have not received your parcel even if 10 days passed, please contact us immediately. 

Customs Regulations

Some products may not be allowed or restricted in some countries and customers are responsible to ensure that any goods which you order are not prohibited or restricted within your country. Any import duties or taxes which are levied by the authorities in your country are at your cost and Ashop does not take responsibility for delays caused by customs in your country.

Ashop does not accept any liability for missing, damage, delayed or detained parcels by your countries customs office. Ashop is not responsible for any import duty or tax on your order and does not provide any refunds if your parcels are detained or confiscated at your countries customs. 

If parcels are detained or confiscated at US customs, Ashop or New Zealand International Courier have no control over US Customs and it is not possible for us or NZ International Courier to contact US customs unless US Customs sends a message to a recipient that their parcel is being held for duty fees or etc. Customers are responsible for contacting US customs to receive the parcel.

If your items arrive damaged or lost, please notify us as soon as possible and we will contact you immediately for the process of claim. Please keep any packaging and damaged items as they are received for the claim.

 

Others

Yes we doAshop exports volume orders to countries in the world with competitive price. If you are interested in trade sales, please contact us to our export department at [email protected]

Affiliate is someone who promotes one or more of our products in exchange for a commission on the sale when one occurs.

AShop Affiliate program is free tool to enable affiliates(members) to earn revenue by placing a link on their web site, which advertises AShop website or any specific product on it.  Any sales made to customers who have clicked on those links will earn the affiliate commission.

The standard commission rate is currently 5%.

Problems with your order

if an item is received and it is either damaged or faulty, please contact us to [email protected] for the process of claim within 30 days from date of dispatch of goods.A Return Authorisation number will be sent to you and the faulty goods can then be returned. After we receive your returned goods, we fully refund to you according to the original payment. For details, please check our return policy

We do not accept the returns of the products because of a change of mind but if you would like to exchange it for another one for the reasons such as different size or colour, it can be returned and exchanged if items are in a resalable condition with packaging intact. All delivery charges should be paid by customers for exchanging products.

Shopping with Ashop

Ashop is one of the leading online retailers in New Zealand. We are officially registered company in New Zealand and we are committed to provide highest quality of New Zealand made products and best online service with competitive price. Ashop was established by Online marketing and export specialist, Joseph Lee. Please read more about us

                Ashop  - Official Company Registration in NZ

If you would like to cancel your order, please contact Ashop Customer Service as soon as possible.

If your parcel has not been dispatched, we will fully refund to you according to the original payment. (if you paid by Visa card, we refund it to your Visa card and if it was purchased with Gift Certificate, we refund it to your Gift Certificate account).

We are unable to cancel orders that have already been dispatched from our warehouse.

If you want to buy a product but we don't currently sell it, then, please contact our customer service team ([email protected]). We will inform you as soon as the product is available on our website.

You can pay by the following payment methods.

1. Credit card:  We accept Visa, MasterCard, American Express, Diners and other credit or debit cards. All our card transactions are processed by highly secured payment gateway in New Zealand.

2. Bank Transfer: if you would like to pay by bank transfer, please send the total amount of order to our New Zealand bank account.

        Ashop Limited
        Bank of New Zealand
        Account Number: 0110-0057294-083
 
Please make sure your order number and full name are used as reference against your deposit. Orders are shipped after payment is received. It is customers' responsibility to pay all bank charges for the orders. 
 
3. PayPal: If you have a PayPal account or PayPal supported Cards, you can also pay by PayPal. PayPal is a secure payment method for online transactions and  allows you to make payment using your credit card without disclosing these details to any other parties.
 
 

It is because the foreign currency exchange rate is automatically updated to latest value. However, New Zealnd dollar value is not updated unless there is an increase in product price.  We are a New Zealand company and our default currency is New Zealand Dollar .

There is no price change of our products in US$ or other currencies,  but  the difference occurs only if foreign currency exchange rates are updated.