Your satisfaction is most important to us. If your order is not received or if your items arrive damaged or lost, please contact us to firstname.lastname@example.org for the process of claim within 30 days from date of dispatch of goods.
A Return Authorisation number will be sent to you and the faulty goods can then be returned. Please keep any packaging and damaged items as they are received for the claim.
After we receive your returned goods, we fully refund to you according to the original payment. (if you paid by Visa card, we refund it to your Visa card and if it was purchased with Gift Certificate, we refund it to your Gift Certificate account).
We do not accept the returns of the products because of a change of mind so, please choose carefully.
If you would like to exchange it for another one for the reasons such as different size or colour, it can be returned and exchanged if items are in a resalable condition with packaging intact. All delivery charges should be paid by customers for exchanging products.