Ashop uses New Zealand Post for fast and safe delivery and can dispatch orders to most countries in the world as soon as orders are confirmed. Ashop does not take any responsibility for delivery to an incorrect address. Before you order, please check your delivery address carefully.
Registered delivery: 4-10 working days (Non Tracking Service) – sent by New Zealand Post- International Air
Express courier: 2 - 6 working days (Tracking Service) - sent by New Zealand Post - International Economy Courier
* For all deliveries to China, we use express delivery which takes 10 working days.
Shipping Cost Calculator
Delivery cost is varied according to the weight of your purchase. If you want to check postage cost with shipping cost calculator, please add your products to the shopping cart and go to shopping cart. Change the quantities if required and click on ‘calculate shipping cost’. Select the destination country from the drop down menu and then click on the ‘Get Quotes’ button. The postage cost calculatation will pop up to show the delivery cost options.
Some products may not be allowed or restricted in some countries and customers are responsible to ensure that any goods which you order are not prohibited or restricted within your country. Any import duties or taxes which are levied by the authorities in your country are at your cost and Ashop does not take responsibility for delays caused by customs in your country.
Ashop does not accept any liability for missing, damage, delayed or detained parcels by your countries customs office. Ashop is not responsible for any import duty or tax on your order and does not provide any refunds if your parcels are detained or confiscated at your countries customs.
If parcels are detained or confiscated at US customs, Ashop or New Zealand International Courier have no control over US Customs and it is not possible for us or NZ International Courier to contact US customs unless US Customs sends a message to a recipient that their parcel is being held for duty fees or etc. Customers are responsible for contacting US customs to receive the parcel.
If your items arrive damaged or lost, please notify us as soon as possible and we will contact you immediately for the process of claim. Please keep any packaging and damaged items as they are received for the claim.